We absolutely love it when you place orders with us! Your happiness brings us so much joy! However, we want to make sure that you have the best possible experience with your purchases. So, if you have any doubts about an item, we kindly encourage you to reconsider before making the purchase. Please take a moment to double-check all the product details and triple-check the sizing information to ensure it's the perfect fit for you

Our team is always here to assist you with any questions or concerns you may have regarding your purchase. Feel free to reach out, and we'll be more than happy to help!

We take great care to maintain strict quality checks for our products. However, please keep in mind that due to the nature of the fabric and individual screen settings, there may be slight variations in color and print placements from piece to piece. 

This is because we prefer to minimize the use of chemicals and be environmentally conscious by utilizing fabrics that are dyed or printed to reduce wastage.

Shipping & Sales

Where can I find a Purple Potato product?

All Purple Potato products are currently available on our website & select collections are available on Nykaa Fashion. & Paper Boat Collective Store in Bangalore

Where Do You Ship From?

We offer free domestic shipping from our warehouse in Gurgaon, India. Please expect to receive your order within 7 business days of shipping date. Kindly note: Any orders placed after 12:00 PM on Friday, shall only be shipped on Monday next week :) 

International Shipping

International shipping cost shall be borne by the customer. Please get in touch with us to learn rates for your destination.

Payment

What Forms Of Payment Do You Accept?

Purple Potato: The Vintage Boutique accepts UPI/Card/Net Banking/Wallet Via Cash Free & offers COD domestically. All International orders are prepaid. 

Payment failed, what do I do?

Take a long breath in, and slowly out. We’re here for you. In case your payment has failed & deducted from your account, and the order has not been placed, ping our support ID support@purplepotato.in and we assure you, your concern will be addressed on priority.

Returns, Exchanges, & Cancellations

What If I Want To Return My Order?

- Orders made with promo codes / season sale are not returnable.
- We only accept returns on apparel. Candles and Wax Tablets are non-returnable and non-refundable.

From time to time we may make mistakes, we apologize in advance for that and hope that you will give us a second chance. 

If you have received an incorrect or damaged item, please contact us with your order number and an image and description of the issue within 72 hours of delivery of the package. We will replace your order subject to examination of damages. 

Any issues reported after 72 hrs will not be considered for replacement as the package has been out of our warehouse for a considerable amount of time and in conditions beyond our control. 

What If I Want To Exchange My Order?

If the product you receive is different from the order placed, kindly send us pictures of the product within 24 hours from the order receipt. Once we confirm, we’ll schedule a Reverse Pickup from your house to our warehouse & ship you the correct product. Don’t worry, you’re in safe hands, all communication will be smooth. In this case we will bear the cost of getting the product back to us.

In cases where there are sizing issues from your end and you want to size up or down, we will only be able to offer you an exchange for a different size subject to its availability.

How to process your exchange

As we have limited quantities, you must reach out to us within 72 hours of receiving your order for us to process an exchange.

 The piece must be returned to the Purple Potato warehouse in Gurugram within 7 working days of submitting your exchange request. The package must be returned unused - with original tags and packaging. Any items that do not pass these checks will be sent back to the customer. Any items received beyond 7 days of registering the exchange request will be sent back to the sender.

We do not offer exchange or return on our wellness products, international orders, or sale items.

If you simply change your mind, we are terribly sorry, but we will not be able to accept the return or provide a refund. We will however encourage you to check with your friends and family for they might like to take that piece off your hands. We hold the right to not accept a return in case the product is used, altered or damaged by the customer.

What If I Want To Cancel My Order?

Everyone makes mistakes, but we hope we never get a cancellation request from you. In case you want to cancel your order with Purple Potato: The Vintage Boutique, please do so within 12 hours of order placement for a full refund (reflected in 7-10 business days). We won’t be able to cancel once the products have been shipped. If items have been dispatched, the return process will have to be followed.

Support

Can I Still Order Something That Is Sold Out?

We would love to hear from you. Please drop an email at support@purplepotato.in  talking about your needs, we might be able to help you with it :)

How do I wash Purple Potato Apparel?

Our philosophy is simple - wash less, wear more!
All garments come with easy wash care instructions attached. Please read them carefully. As a general rule of thumb, run a gentle cycle & machine wash cold - separately or with similar colors. To avoid color transfer, do not keep wet with other clothes. You may line dry or tumble dry low. Get all tye-dye garments dry cleaned & please do not use bleach. 

Can I Place Bulk Orders Internationally?

We love that you love us. Yes, you can place bulk orders Pan India as well as Internationally. Simply drop an email with your enquiry at support@purplepotato.in and we’ll get back to you super soon.

Is There A Brick & Mortar Store Of Purple Potato: The Vintage Boutique?

Dreams on, and shots fired baby! We're currently an e-commerce brand - will always be one. But we want you to touch and smell our products first hand, even before purchase. We would love your support. Stay tuned for more and follow us on Instagram and Facebook for more updates.

Confused About Something?

We're here to help! Shoot us an email at support@purplepotato.in and we'll respond within 24 hours.